I just updated both my desktop, Gateway and laptop, Dell Inspiron and I did not have any problems. I have Windows 7 SP1 Home Premium.
I clicked on the _ Download Now _ button and it asked me if I wanted to replace the current folder with the same name and I clicked Yes. After the download completed I started the installation and accepted both the license agreements. Then I clicked on Next and the installation started and completed.
Yes i am having same problem, rang WD advised to reset drive did not work. Have read the internet nothing. Have tried to unistal can’t remove it. This is so bad. Help us solve problems. Please
Update: Well Wd support contacted me tonight and without delay resolved issue. Up and running great when you buy from WD you know problems arrise but they always help. PS israel from WD a Thank you are a Star*.
Here in Denmark I have the same problem…
Windows 7 Pro, updating from 1.0.5.40…
Hope it works soon! Last update really did some good things for the NAS!
Called WD tech spt was refered to level 2 spt. Level 2 spt instructed me to allow access to my computer. I tried to allow access to my computer and their server never granted access. Long story short no luck in getting the software to install or uninstall.
Tech support should not need access to your PC to solve this problem, that is absolutely ridiculous!
I wish they would just post what needs to be done for those who they have solved the problem for so the rest of us can get on with it and fix this issue.
I even tried uninstalling V.1.0.5.40 and it won’t even let me do that so I can try a fresh install of the new version. What the **bleep** is going on?
You would think WD would test their software before releasing it. Obviously it is a problem for many users.