M4V not playing in My Cloud iPad App

     Some episodes are mp4 and some are m4v. The m4v’s will not play with the App. I thought this was a supported format? 

Although the m4v is an iPad-friendly format for iPad, it is not friendly to my (Android) Kindles.  Since mp4 and m4v are essentially the same file except for something in an m4v specifically for Quicktime, I have had to change the extension from m4v to mp4 for all my videos so that they play fine on both my iPad and Kindle.  So, try changing the extension of one of your m4v files and see if you can now play it.  If so, change them all to mp4 if necessary.