Downloading items from WD My Cloud

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
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I find it easier not to use the desktop app if you are using windows - just map the drives.

If you have WD Quick View installed click the WD Quick View icon and select your MyCloud - you can then map the drive. Unfortunately only avaiable if you are on the same network. 

Kudos me if this is helpful.