Downloading from Mycloud to Andriod mobile phone via app

Hi,

I have the recent version of the andriod mycloud app. I can access Mycloud fine and see all my available files. I can open pictures, docs, music etc ok too. I can download and upload photos from the WDphoto app fine. However, I cannot seem to download anything from Mycloud to the phone via the Mycloud App. I just get no response to any attempt, not even an error. There does not seem to be any status bar or any indication the app is doing anything?

Any help on this issue would be much appreciated

Reg 

I am now getting error messages 0 - unable to access device

I should add that this happens on both wifi and mobile internet.

I should also state that I can download excel docs, edit and upload again. media files seems to be the big issue

So when you download largish files, you don’t see the little “Downloading” indicator next to the file name?

Or, if you go to the “Activities” section of the app, you don’t see a download in progress?