01-02-2012 08:00 AM
01-03-2012 03:57 AM - edited 01-03-2012 03:58 AM
Is your MyBookLive updated to the latest firmware?
It better be because previous firmware versions had some issues regarding remote connections using WD2go.
So, login to MBL user interface, go to System->Update and check online if any update is available.
05-06-2012 04:50 AM
05-11-2012 11:23 AM
There seems to be an issue with some Routers that makes the ethernet/wifi connections act independently. I've so far only seen it happen on iOS devices, however it could potentially occur on an Android as well.
You'll want to switch your My Book Live to Relay, which will force a remote access connection. That will make the App see the My Book Live remotely instead of locally, so it doesn't try to connect to it locally.
We are investigating the causes for this, btw, so if there is something we can do on our end we will.
To switch to Relay, just disable uPnP on your Router and remove any Port Forwarding you've set up.
06-21-2012 06:14 AM
I posted a question as new topic but I saw this thread that is kinda similar to issue that I am having.
My concern is: if I switch off UPnP, would that affect network settings? I have few laptops (Windows), WD live duo, Apple TV, iPad 3 and iPhone4.
I was actually thinking to do opposite thing-to add port forwarding for WD photos app and WD2GO pro app. How to do that!? I know how to do it for Web access but not sure for iTunes apps.
FYI: some other iphone/ipad apps that I am accessing WD live Duo are working flawlessly so this might be WD issue after all.
10-02-2012 03:14 AM
I am having a similar problem - the disk keeps going offline periodically and then reconnects again after about 5 or 10 minutes, although it often needs to be triggered somehow. It happens when I am on my Mac on my home netwok, and also when I am on my iPad out of home, even when in the middle of downloading something, so it is something to do with the disk not staying online all the time, and not to do with going to sleep when not in use. Anyone got any ideas?
12-06-2012 01:08 PM
I'm having the same problem, I even can't access my drive via browser anymore which worked fine for a few days... What's going on there? Could you please let us know if you're already working on this or if you already know what's causing that problems?
12-07-2012 05:23 AM
I have same problem. I contacted to WD support and I am waiting for a reply.
I haven't got any problem with Microsoft network access. From a windows PC, I can successfully map drive to every share in MyBookLive.
iPad uses wi-fi local connection and it can ping MyBookLive’s local IP address. There is no firewall.
MyBookLive information :
- Firmware is "02.32.05-046"
- LAN configuration is correct, IP is static.
- "Internet Access" is "Good"
- I enabled "Remote Access"
- "Connection Status" is "Connected"
I created a code for "admin" in "Mobile Devices" and I added MyBookLive to WD2Go app, I entered activation code.
Then a "Device Offline - This Device is inaccessible only local files are availabler" error appears.