Device Offline - not accessible message

I have same problem. I contacted to WD support and I am waiting for a reply.

I haven’t got any problem with Microsoft network access.  From a windows PC, I can successfully map drive to every share in MyBookLive.

iPad uses wi-fi local connection and it can ping MyBookLive’s local IP address. There is no firewall.

MyBookLive information :

- Firmware is “02.32.05-046”

- LAN configuration is correct, IP is static.

- “Internet Access” is “Good”

- I enabled “Remote Access”

- “Connection Status” is “Connected”

I created a code for " admin" in " Mobile Devices" and I added MyBookLive to WD2Go app, I entered activation code.

Then a " Device Offline - This Device is inaccessible only local files are availabler" error appears.