There seems to be an issue with some Routers that makes the ethernet/wifi connections act independently. I’ve so far only seen it happen on iOS devices, however it could potentially occur on an Android as well.
You’ll want to switch your My Book Live to Relay, which will force a remote access connection. That will make the App see the My Book Live remotely instead of locally, so it doesn’t try to connect to it locally.
We are investigating the causes for this, btw, so if there is something we can do on our end we will.
To switch to Relay, just disable uPnP on your Router and remove any Port Forwarding you’ve set up.
