11-12-2013 10:59 AM
Did you pick up a My Cloud EX4? Here are some tips on setup:
01-27-2014 04:14 AM
1. Download the new firmware.
2. Do a factory Reset. Hold down the reset button on the back of the unit w/ a pen tip for 30 secs.
3. Enable a static IP.
4. Enable UPnP on your router.
These steps have taken my device from a useless piece of disconnecting hardware to a perfct little angel.
02-08-2014 09:31 AM
I am having trouble setting up my MyCloud. It worked decently a few weeks ago but now it wont connect at all. Lite on the device is BLUE and my software recognizes the device but when I clicik "connect" it says "sit back while we connect to the device" and it never connects. Why don't these devices work as simply and seemlessly as Apple products? Very frustrating.
05-12-2014 04:30 AM
Can you explain point 8 a bit more?
I've bought an EX4, and everything works nicely except I can't find Smartware Pro. From the learning center page it takes me to a download for an updater for Smartware, which I've run (three times now!), and still I don't have Smartware (or Smartware Pro) on my PC. On the startmenu, Quickview is in the Smartware folder, nothing else.
So, how do I get the software, and how do I find my licences? One of the reasons I bought this model is because of the Smartware software...