My Cloud EX4 Setup Tips

I am having trouble setting up my MyCloud.   It worked decently a few weeks ago but now it wont connect at all.  Lite on the device is BLUE and my software recognizes the device but when I clicik “connect”  it says “sit back while we connect to the device” and it never connects.    Why don’t these devices work as simply and seemlessly as Apple products?   Very frustrating.