In windows 8, search for device manager.
Open Device Manager…
Top left of device manager.
Click file, Options.
Then delete files. =]
Then open file explore.
Network,
Your My Cloud should be listed as a computer.
Open the name of your My Cloud. ex. mine is serverdrive.
Then you should see your shares/folders.
right click then you can map your folders.
Thanks & Goodluck.