Had another 45 minute call yesterday after hours to Tier 2. I got a message throguh the forum that they were going to escalate this post, but I think they might have forgot, as per I only got a call after I shot the rep a reminder that it was after 5 and I still didn’t get an email.
They’re stating that the fan doesn’t spin up until the drive hits 57 degrees. Seeing as the top end for the drives is 65 degrees, that’s pretty concerning.
Plus, of course, both of my units exceeded 57 with no spin-up, so there’s that. It’s seeming more and more likely to me that it is a firmware issue. They’ve requested that my unit get rerouted to them for further investigation, so we’ll do that on Monday.
Will update this post as it proceeds, and hope it helps.
