You are in the wrong sub-forum. This sub-forum is for My Cloud EX 2 product - which just came out weeks ago.
You need to post your question here → http://community.wd.com/t5/WD-My-Cloud/bd-p/mycloud
Sometimes though there is some functionality overlap so someone from this forum can help - but more often than not it’s best to post the question in the product’s right sub-forum where other users of the same product may have a solution for your question/issue.
