WDContextMenuHandler.dll crashes Explorer.exe

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

After updating to the latest WDSmartware on my laptop running Windows 7 x64  the Explorer.exe process crashes once in a while with the following error in the event log. Any suggestions as how I can fix this?

Error: (03/30/2015 08:51:38 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: WDContextMenuHandler.dll, version: 2.0.0.3, time stamp: 0x54dd49f6
Exception code: 0xc0000005
Fault offset: 0x000000000001f786
Faulting process id: 0x15c0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

2

Hello, this is a strange error. Try to uninstall the software from the computer and then after completely uninstalling Smartware re install it by downloading it from the website.

Hope this helps you out.

3

Hi… I have run into the same problem today… and I’ve found a solution… kind of.

I hope it’s not too late for my answer.

  1. download ShellExView from here:

http://www.nirsoft.net/utils/shexview.html#DownloadLinks

  1. disable the two items highlighted in the image:

wddis.png
wddis.png1366×480 62.1 KB

The context menu problem will be solved… for a little benefit of (probably) not having those shortcuts for WD utilities in the context right-click menu, but I guess you can still use them elsehow.

Hope this helped you. :slight_smile: I’ve found the solution myself and it worked for me.