I received this from a user, and thought it would be benficial for others in the community. Keep in mind that WD’s Technical Support does not provide support for third party software or hardware.
Bill_S
If anyone is having trouble mapping a drive with WD 2go, check to see if you have ESET Smart Security 5 installed. If you do, you may not be able to mount a drive until you make changes to the settings to allow for it.
- From the system tray (lower right corner of your screen next to your clock) Open ESET Smart Security 5 and it will open to main menu screen
- Click Setup
- On right panel, click on Web and email option
- Under section Web access protection, click Configure
- Advance setup screen appears and left panel appears in Windows Explorer format
- Expand the Web access protection
- Click on URL address management and right panel opens with drop down box
- Make sure the option in drop down “List of addresses excluded from filtering” is highlighted
- Click the Add button below and a pop up field appears
- Enter in the field: https://www.wd2go.com/ and click Ok button
- From the drop down, select now “List of allowed addresses” so that it is highlighted
- Click the Add button below and a pop up field appears
- Enter in the field: https://www.wd2go.com/ and click Ok button
Once this is updated, reboot your XP PC and you should be able to mount the drive.