Problem with Apple App on an iPad

When accessing a file (250mb) on my cloud staorage, the app (Apple iPad) starts to open but before it completes the app stops working and returns to the main screen on the iPad.

The file transfers and opens ok via the desktop app on my Mac, therefore file not the issue.

Any help would be appriciated.

Cheers

James… 

Hello,

Are you doing this over WiFi or Mobile data?

Are you running the latest version of the Mobile app?