I dont have the correct permissions to access the file location?

My Dad and i both downloaded the WD My Cloud app on our phones : Iphone 6 (ios8) and Samsung Galaxy S5 (V-5.0) and we could without a problem upload photos from our phones onto the cloud using wi-fi, we could also make folders using our phones then seeing them on the WD My Cloud Desktop app, the only problem was when we uploaded photos from our phones onto the cloud we could see a tiny preview picture but when we tried to open it in Windows  photo viewer this happened :


windows photo viewer can’t open this picture because you dont have the correct permissions to access this file location.


how can i get these permissions ?

Please help.

Thanks :slight_smile:

It’s probably referring to the access permissions that the user name you are using when logged into the WD app has on whatever device you are using to actually store the photos on has. So if you are logging it with a user “Peter”, then make sure that the corresponding “Peter” account on the MyCloud (or whatever drive variant it is) has at least read-access to wherever the photos are stored there.