Cant upload files through My Cloud Desktop?

I cant upload anything bigger than maybe a picutre file of 65k to my 3TB Mybook Live?

Why?

Even a mp3 file wont work… I can download anything/stream 1080p, but I cant upload.

I have the 3TB MyBook Live setup and connected to the MyCloud Desktop on my mac, everything’s working

besides uploading.

The upload seem to freeze everytime at 512kb

Hi and welcome to the WD Community.

Are you using the unit on a wired connection or wireles?

Have you tried resetting the drive?

I am using it away from home over a internetconnection.

At home this is used as a NAS over the LAN/WAN network and working just fine.

I have reset the device before but not for this case, and resetting it now or later would not be an option, sorry.

ERmorel wrote:

 

Hi and welcome to the WD Community.

 

Are you using the unit on a wired connection or wireles?

 

Have you tried resetting the drive?

 

 

 

I am using it away from home over a internetconnection.

At home this is used as a NAS over the LAN/WAN network and working just fine.

I have reset the device before but not for this case, and resetting it now or later would not be an option, sorry.

I still cant upload stuff to my WD over internet connection (via the WD my cloud app)

Can someone help me?

Hello, 

Sorry for the late response.

Could it be a firewall preventing the connection? 

Is this happening from different locations? 

Have you tried turning the remote access off and then back on?