WD Support / WD Guardian Services for WD Sentinel DX4000

Hi, 

As know WD Sentinel come with standard 3 Years Limited Warranty Service, but i would need to know on WD Guardian Service for  : -

WD Guardian Express:

- Hardware support and express parts replacement for the duration of the plan.

Question 1: "Express Part Replacement" means it will take how many days from Malaysia Time Zone GMT + 0800?

WD Guardian Pro  

-Business hours technical support for the duration of the plan

Question 1: " Business Hour"  means to from what time to what time.  ( * My Time Zone GMT + 0800 - Malaysia)

 

- Priority access to technical support through a dedicated support line

Question  2: " Priority access to technical support through a dedicated support line" What is the number of the dedicated support line? Avalaible for malaysia to call up?

 

- Hardware support and express parts replacement for the duration of the plan.

Question 3: "Express Part Replacement" means it will take how many days from Malaysia Time Zone GMT + 0800?

Thanks

Regards,

NightEvil

 

Hi, call tech support on this one, check the link below.

http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel