Unable to update RX4100

WD Legacy Products Sentinel Products
1

I am unable to update my RX4100 using the Dashboard. 

Monitor → Software Update tab → click on “Check for Updates”.

It immediately returns “Cannot reach update server”

It also writes this in the Windows application log.

Exception in WDSoftwareUpdateProvider.HostService.ProviderService.GetHttpResponse: The remote server returned an error: (500) Internal Server Error.

At WD recommendation I have set a static IP address on the machine, and I have also tried disabling the windows firewall. 

Any other suggestions?

Thanks!

2

can you surf the internet from the server?

You do not have any mechanisims in place that block zip files?