I’ve only just received a workaround after 6 weeks. It’s a very complicated workaround that involves downloading a new version of the software and changing registry keys. Even then it might not work in all cases. Anyway, I haven’t had a chance to try the workaround yet.
You’ll need to Log a support case:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/ask.php
probably a good idea to say that it’s a known issue when you log the case.
Hopefully it won’t take you this long to get a solution.
Good luck!
