Unable to download "My Book Essential Edition 2.0 Software (All)"

I want to download the software for MyBook Essential 2.0 2TB drive (P/N WD20000H1U) as shown in this page: http://support.wdc.com/product/download.asp?groupid=110&sid=72&lang=en (file MBE2_image.zip, 99 .1MB).

Unfortunately when I registered this external USB disk using the serial number on its sticker, it was recognised as an internal WD Caviar Green and therefore the above mentioned page won’t let me download the software.

Is there any way to register the MyBook Essential and get it properly recognised as an external USB disk? Thanks in advance!

I’m looking into this for you.

Our registration department needs you to create an email incident from our Ask a Question page on our support site.  The link is below.  If you could also send us a clear picture of the sticker, so we can make sure that the number is being derived correctly.  You can upload that picture on the Ask a Question email that you create.

( http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/ask.php)