I ran the firmware update via the web GUI. The package was downloaded so I clicked apply now the device is frozen at 0% of the upgrade process.
I can browse to the files via windows explorer. But, when I try to access the web GUI I get the the white screen with a " * Progress of Kernel Update:"progress bar (stuck at 0%) and a red warning not to turn the device off. It has been stuck this way for many hours. I tried holding down the power off button but the machine does not respond.
All the LED’s are on. The 4 HD LEDs are green and do not indicate any drive activity. The LAN LED occcassionally flickers. The USB LED is blinking about twice per second.
I am afraid to power the device off in case it fails to boot again.
What should I do?