Unable to delete files or folders from MyBookWorld White Light Edition

WD Legacy Products Other Network Drives
1

Hi,

I am unable to delete files from my device. I get the following error message;

The operation can’t be completed because the item is in use.

I have tried to troubleshoot by following your Solution ID 8537 help topic ( Files cannot be renamed, deleted, or moved in a My Book World or ShareSpace when mounted in NFS on a WD TV Live Streaming)

If I drag and drop the file /folder I am trying to delete to the desktop of my MAC I am able to delete and send it to trash from my desktop, which suggests it is not a MAC issue.

Apple tech support have also tried to resolve the issue via a screen share session and have confirmed it is not a MAC issue.

The problem only happens when I try to delete a file from the WD MyBookWold NAS device.

Can anyone asadviseist please?

Thanks

2

Do you have the same issue in all the share folders or only one file?

You can try doing a backup and performing a full factory restore. 

This will erase all data on the drive. 

3

Hi,

Thanks for the reply. It happens in only some of the share folders, but more than just one of them

Thanks