New Release - Firmware Version 1.02.04 for My Book World Edition I & II (8/16/10)

bill_s - we’ve missed you!

 

Now that we have your attention:

 

Would you ask WD as to when the year old firmware (currently stated on WD’s website to be the latest available) will be replaced with something newer? (Maybe even the version that was shipped with many units.)

 

Could you ask WD to explain why they appear to have completely and utterly failed to provide any pertinent news regarding a firmware that was initially released (and subsequently withdrawn) over FOUR MONTHS ago?

 

Will you ask WD to apologise for the complete lack of support, advice and apparent abandonment of all the customers who bought a NAS which, in many cases, is totally incapable of providing basic functionality?

 

And could you ask WD to remember that without customers they have no business?

 

Thank You.

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