chezkeightley, the WD Community was created for Users -such as yourself- to help one another and to share your experiences and ideas with one another. As Moderators, we are simply here to facilitate and oversee the Community. If you have a question or issue related to the WD Community itself, us Moderators will be happy to respond and assist you.
My suggestion would be to try the different approaches provided by active WD Community Users, however, if you are looking for technical support from WD, you will need to contact them directly.
To Contact WD for Technical Support:
http://support.wdc.com/contact/index.asp?lang=en
Regards,
