04-20-2012 07:15 AM
I have downloaded the data lifeguard diagnostics iso to check my hard drive from boot. I have also installed the version that works when windows in running. The latter program works. The bootable window version has been properly transferred as an iso to a cd, and when booting it goes to caldera.dos and then a black screen and no software loads. I have verified on the web site that this is the proper bootable hd diagnostic for my drive, wd1600beve, an ide drive, Diag504f cd iso. I also tried this bootable cd with a sata wd drive on a different computer, no boot also. Just in case you think there is a problem with the program I used to create the iso disc, Magic ISO, this cd boots on an old desktop with a 40g wd ide drive and goes properly into the diagnostic check. So the disc is not bad. Both computers I am checking are dell laptops, one old inspiron p4 8200, and one newer lp4 atitude 530. Is there something about Dell that requires proprietary disk check software? Am I doing something wrong? Also, the dell diagnostic utility that came with the computer boots properly into its disc check software, but I prefer to check the hd with vendor specific tools.
04-23-2012 09:15 AM
Well in this case you can try with any other software such as HD tunes......
04-23-2012 10:29 AM - edited 04-23-2012 10:31 AM
Thank you for that input. However, as I mentioned in the op, I have dell diagnostic software that checks drive integrity. I want to know how to make the vendor specific wd diagnostic work like it's supposed to. I would like to know if I am alone here or others have the same problem. Since I am booting from the cd, I can't believe it is related to the the vendor Dell, but maybe others would say differently.
04-25-2012 05:21 PM
You are not the only one with this problem. I have 3 computers that I built and I can't get past the same point as you on any of them. I don't have problems with other bootable CDs or DVDs, just the WD DLG. Thought it was just me.
04-26-2012 06:29 AM
It's comforting to know I'm not alone, especially since your systems are not Dell, meaning it's a wWD issue. How about someone from WD tech support confirm this to be an issue and offering a solution other than using someone else's disc integrity software?