Showing results for 
Search instead for 
Do you mean 
Reply
Frequent Visitor
Thewise1
Posts: 1
Registered: ‎07-26-2011
0

WD 1TB USB External HDD Keeps disconnecting

My WD 1TB USB External hard drive keeps disconnecting even though the power supply is stable. This happens wneh I use it on my desktop as well as on my laptop, even when connected to my flat screen TV the same problem manifests.

What can I do to fix this problem? I have not used upto 2% of the total capacity yet.

Esteemed Contributor
Nesvic
Posts: 1,256
Registered: ‎11-29-2010
0

Re: WD 1TB USB External HDD Keeps disconnecting

Hello,

 

Seems to me you got a faulty power adapter. Contact WD as long as you are under warranty they will replace the adapter for you. 

 

Also if possible change the USB cable, just for testing purposes.

Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD