Worst company ever!

Let me start by saying that I have never before had to write something like this. But my experiences with WD, both in terms of product quality and customer service leave me no choice but to warn anyone even considering buying anything from this company.

After having a Mybook Live replaced (it died about a month after purchase), the replacement drive (which took 2 months to arrive…!) also went numb after about 8 months. First of all - that’s not acceptable. But the worst part is WD customer service’s  total ignorance of my mails. I tried to write WD after the second drive failed. “We will try to answer your mail within 24 hours”  the auto reply stated. Yeah right… It took a month before I got 2 lines stating basic troubleshooting tips. I replied to that email asking for further help. Thats more than a month ago now. I still haven’t heard from WD. So in a period of 2 months, in which I’ve been mailing WD 9-10 times to “wake them up” and give me an answer, I still only have received one reply a month ago, that wasn’t useful.

And don’t even get me started on the app and the software…

It’s beyond me, how a large company like WD can allow such a bad experience to happen to any customer.

I will never ever even consider a WD product. And I will make sure that no one I know or influence will either. 

Just my 2 cents.

1 Like

Sorry to hear you had such a bad experience. As other users here can confirm, this is not normal.

I have escalated your case to the correct department.

You will be contacted as soon as possible.

Thanks for your patience. 

2 Likes

Don’t bother. That’s way too late.

Same experience with this company. 

Wish I never bought sharespare for nearly £900. what a pile of junk. Will stick with only drobo from now on. At least you get supports that understand your issues

We are sorry to see you had such a bad experience with the WD Sharespace.

I have passed your information for a specialist to contact you and help you with any issues you might have with the drive. 

i think all staff doing there best to solve your problem sir…

be patience and relax…

I had a similar experience with the My Book Live I just find it pathetic how they always want to help right after the customer has completely given up, instead of just being helpful from the beginning. I told myself, be patient next firmware update they’ll get it right. HA! What a joke with every new update the drive just kept going down hill. I kid you not I think its been 4 firmware updates later and they keep getting pulled due to instability. The ONLY reason I picked this NAS was because it was a Wester Digital device. This company had always had a great reputation going with me, but now with every firmware update that passes this company seems to be doing worse. Never again will I buy nor recommend ANY type of WD product.

I had a small WD external hard drive and lost quite a bit of info. Now I was given the Live Book and am in the process of setting  it up.I just read your comments and this is how I felt after I lost my info.

What is an alternative?

I value my pictures etc. cant stand the thought of losing things again.

Kathy

Hi MYGully well for your external drive make sure you always use the safely remove hardware function in windows when you unplug it. Also to be safe backup to 2 different drives.