The cost of Product Return under warranty is too high and I will not buy WD product is the future

It is crazy to ship back a external drive from Hong Kong to Singapore to get a replacement.  The cost of the external hard drive is only US$120.  If I return the hard disk, I need to prepare the WD approved mail package, Performa invoice, custom document and mailing cost of US$20…Therefore, I will not do that and it means the “warranty” in Hong Kong is “no warranty” for most of the WD drive.

Mmmm, maybe one of the moderators can help you escalate that problem.