New RMA case for already registered product

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1

Hi,

How I can get new RMA case for already registered product?

I registered faulty WD black mobile HDD, but I did not use previously given RMA case(

RMA Date 7-Sep-2013). HDD is still “in limited warranty”. I wrote a e-mail to your support, but I did not get any answer(only your automatic answer that you will answer me soon as possible)…

2

Hi you should have no problem as long as the drive was registered to you. You sign into your WD account and start the RMA.

3

Hi.

Thanks for helping me.

WD support contacted me.

New RMA case/request is on the way.

4

Hi your welcome hope all goes well with the new drive.