Drive Packaging

I just received a replacement drive for a defective My Book Essential USB 3 that I had purchased from the WD Store. The RMA service was very prompt, however, the replacement drive was packaged very poorly, and was flopping around loose in the box. I took great pains to send my defective drive back in its original packaging and was very disappointed with the return. The drive appears to be functioning OK and diagnostics haven’t turned up any issues, but I still wanted to voice my dissatisfaction.

Thank you for taking the time to voice your concerns in our WD Community.

We will make sure we pass this information to the RMA department so they can research this and investigate why the drive was not shipped with proper packaging.

Welcome to the WD Community.

Hello and welcome DAllen,

Sorry to hear that your hard drive was not correctly packaged. To ensure that everything is working fine you can run a test using DLG. Check the link below for the steps.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows