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Occasional Contributor
hiteshrj
Posts: 3
Registered: ‎02-28-2012
0

Caviar Black - credit note on defective hdd

[ Edited ]

Hi

I want to return a WD 1 TB caviar black hard disk after 1 year as it has crashed and I have been told I would not get a replacement - but only 75% credit note.

s/n [edited]

 

I dont understand how this makes sense as I have to deal with all the data loss and pay 25% for a faulty product.

 

I have bought this product in the middle east - UAE

Community Manager
Bill_S
Posts: 7,469
Registered: ‎11-24-2009
0

Re: Caviar Black - credit note on defective hdd

Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


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Occasional Contributor
hiteshrj
Posts: 3
Registered: ‎02-28-2012
0

Re: Caviar Black - credit note on defective hdd

[ Edited ]

I have tried contacting them and they have promised a resolution.  The distributor here in Dubai has offered USD70.00 for the drive.   I am not happy about this.  

I just need a replacement  - hopefully it will be resolved in a day or two. 

will update

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