40-days RMA not expired. Should I send HDD now?

Good morning.

I’ve created an RMA case on the 10th Dec, but because of the holidays, I forgot to mail my HDD to the WD Service Center. My RMA is supposed to be expired on the 9th Jan, but I can see in the customer support webpage that it is still active. Should I send the HDD now or should I wait for it to expire so that I create another RMA case? How long does it take to expire?

Thank you in advance for your answers.

Regards,

Nick

Hi nikparis, try sending an email or calling tech support, so they can reactivate the serial number and create a new RMA for you. 

http://support.wd.com/contact/contact.asp?lang=en