New Idea

Roku App

Status: Acknowledged
by 3 weeks ago

It would be really cool if there was a WD Cloud app for the Roku players

Status: Acknowledged

Idea submitted for voting.

UPS Settings In GUI

Status: Acknowledged
by on ‎11-07-2014 10:39 AM

I would like to see the settings for the UPS added to the GUI.  I currently have my UPS connected via the USB port on the back of the EX2.  The EX2 will not shutdown until the UPS battery gets to 10%.  This is unacceptable because my UPS like many is prone to a very steep battery fall-off after 50%.  This causes the UPS to go ahead and drop to zero output BEFORE the EX2 can get shutdown.  Because of this I would like to error on the side of caution and be able to tell my EX2 to shutdown as soon as it receives the running on battery message from my UPS. 


If you're using a UPS please vote for this!



Status: Acknowledged

Delete Public Share Folder or Restrict Access

Status: In Review
by ‎03-19-2014 10:04 PM - edited ‎04-13-2014 04:36 PM

Having the Public share in WD My Cloud EX4 is a major security flaw. It allows anyone including hackers and criminals in the network to put child pornography into the product. This not only exposes the owner to substantial legal liability, but also causes severe harm to the community. Please regard it as a public safety issue of the product.


I would like WD to give the owners of My Cloud EX4 the ability to delete the default Public share or restrict the access to it on the next firmware update.

Status: In Review

Plex media server in the apps

Status: Acknowledged
by on ‎09-11-2014 01:57 AM

could you please add Plex media server as app of the ex2?

Status: Acknowledged

Idea submitted for voting.

The process named "convert" in WD My Cloud EX4 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX4 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.


(Update: Firmware 1.02.36 cut CPU consumption down to 40%.)

These severe symptoms have been experienced by many in the community:

Like many others, I expect EX4 to be a 24x7 reliable storage system with good consistent performance. I do not need media streaming and cloud capabilities. I do not want to waste system resources to have my files analyzed to be classified whether they are videos or photos. I'd be more than happy if EX4 reported 100% of my files classified as "Other" without looking at any of them.


Jumpman has made a good point on wdmcserver and thumbnail generation. If you agree, please also vote at

I would like WD to provide the owners of My Cloud EX4/EX2 with the Dashboard options to disable the "convert," "wdmcserver," "wdphotodbmerger," and other processes that generate metadata, thumbnails, and hidden folders so that they will never run again on a future firmware update.

Status: Implemented

add openVPN app on EX2

Status: Acknowledged
by on ‎11-12-2014 09:58 AM

OpenVPN is already running in EX2 to connect to WD servers for MyCloud app functionality... why not opening up for private use by EX2 owners?

Most OSes now support VPN natively, making it easier for consumers to set up their own VPN.

Status: Acknowledged

rsync on the WD EX2

Status: Acknowledged
by on ‎10-14-2014 07:49 AM

It woul be nice to have rsync daemon on WD EX2

I have a problem if I try to syncronize the folders between Synology NAS and WD over rsync.

So I need the way to transfer/syncronize the files between NASes without downloading it to my PC. So NAS<->NAS not NAS<->PC<->NAS

As I know, on the older WD Cloud product it's implemented already.

Status: Acknowledged

View user connections and active downloads

Status: In Review
by on ‎07-29-2014 05:19 PM

On my EX4 I would like to be able to login to the console and see a screen that shows what users are connected and what files are currently open or downloading. Bonus points if I could set a throttle limit for their downloads so it doesn't kill my crappy upload speeds. 

Status: In Review

After attaching a WD MyBook drive via USB3 port to the EX2, I realized the whole drive becomes a share and that too a public share, allowing all my users coming in from outside to delete stuff there.


1. I would like to create shares from specific root directory folders on the USB drive and not the whole USB drive to become a share.


2. More importantly, I would like to configure permissions on this share from the attached USB drive. I have friends coming in from outside and I would like to be able to configure who has what access on this share. Without at least this level of permissions, this USB facility on the EX2 is really not secure for most users.


3. Finally, I would like to be able to turn ftp ON or OFF on this USB share - just like the shares on EX2 where I can turn ftp ON/OFF individually on the shares. For example, I chose to turn ftp off for the Public share but kept ftp ON my other EX2 shares, and would like to do the same to the USB attached drive share.


FYI - I am using a Windows formatted USB (My Book) drive for the USB share.

Status: Unplanned
Thanks for the suggestion. We have already added permission settings to this. There is no plan to change the share method by individual folder in a USB drive.

Please include the ability to make USB shares private.  Currently, USB shares are public and open to everyone.  The NAS is unusable as a shared device unless all users are assumed to have full read/write access to the data on the USB device.  Apparently, previous versions/generations of WD NAS did not overlook this critical feature.  This missing feature seems to be a glaring omission in the EX4.

Status: In Review

It would be good if the only option for the power saver wasn't to switch off at midnight. The midnight schedule impedes the whole of the next  days schedule



If you want to run a nightly job it is impossible to schedule as the timings go from 12 AM > 12AM.


e.g. I want to run a job that runs from midnight to 2am and switch off but run during the day office hours (7am > 10PM/12AM)


Options are :


1/ Move left slider right to turn off at 2am = No; Turns off at midnight and on for the rest of the day

2/ Move the right slider to tun off at 2AM = No; Turns off at correct time but...then it's off for the rest of the day.


Please add additional scheduler per day 

Status: Acknowledged

Idea approved for voting.

BitTorrent Sync for My Cloud EX2/EX4

Status: Acknowledged
by on ‎08-30-2014 07:36 PM

I would like it (and I am sure other people will find use for it too) that somehow we can have BitTorrent Sync as a 3rd party app to install on the My Cloud EX2/EX4:


I have been waiting for the dropbox app to re-appear but considering that BitTorrent Sync does not connect with a server online and is only syncing with your devices, I think this will make it more like your "own personal cloud".

Status: Acknowledged

Power Schedule

Status: In Review
by on ‎03-28-2014 06:04 AM

I would like to have power off between 1:00 am and 6:00 am.  The UI has that it must be power off starting at midnight or earlier. 


Please update the UI to do this allow power off starting after midnight. 

Status: In Review


In the Dashboard (EX 2) it is possible to successfully create user names with capital letters (wich is NOT supported).  If you log off, it will change all letters to small ones, without anyone being notified. -> Problem while loging in


This problem is already known to WD support.

Quote: " In fact, when you create the user name with the capital letters, once you save the change, it will revert all capital letters back to small letters. Therefore, it is not possible to login with the user name containing the capital letters.


If you change the user name "admin" to e.g. "AAAdmin", once you save the change, it reverts back to "aaadmin", Therefore, when you want to log in back to Dashboard, you have to log in with the user "aaadmin" and not "AAAdmin".


Possible Solution:

- Accept user names with capital letters or

- Display an error message when trying to set an invalid password and reject the change

Status: Acknowledged

Dashboard Webfile Viewer For Users (EX2)

Status: Acknowledged
by on ‎08-25-2014 01:25 PM

Repair the software bug in the dashboard webfile viewer so users other than Admin can use it remotely to transfer files.


Curently you can enable dashboard access and forward port 80 or 443 (443 for secure html) to then access the EX2 or 4 directly via your WAN ip. This allows you to use the built in web viewer app to upload and download files when you are away from your home. Other users that you have added to the EX4 can log in via there own username and password and they will be shown a limited version of the dashboard with only the viewing rights to the directories that you have assigned them. However, they can not download, or upload anything which makes this useless for sharing files.

So to summarize, remote dashboard access as the admin works perfectly, remote dashboard access as a sub-user is useless.

I have also noticed that if I login to the admin account, then logout and back in as a subuser on the same PC, the sub-user account works perfectly. However I can't go to my users homes and login then logout so they can have access...


Getting this fixed would solve a lot of file sharing problems for everyone.

Status: Acknowledged

Remote dashboard access for ex2

Status: Acknowledged
by on ‎09-11-2014 01:53 AM

I would like a simpler remote access to my ex2 dashboard. Like the "wd my cloud" app.

Status: Acknowledged

Idea submitted for voting.

The process named "convert" in WD My Cloud EX2 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX2 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

Please implement solution to this also for EX2 My Cloud Device!

Link to Original Issue (but for EX4):

Status: Acknowledged

Currently on the EX2, we have the ability to create remote backup jobs.  Once created, however, there is no way to EDIT the job.   In order to change any of the parameters on the job, one must delete the current job, and create a new job with the same job name as the one deleted to prevent a new copy of the source data to get backed up to the destination drive.


Please add the abiltiy to edit any one of or all the parameters of an existing Backup Job:


  1. Add /  remove shares
  2. Change backup "TYPE" from Copy to Synchronize (or visa versa)
  3. Change job from Autoupdate OFF  to Autoupdate ON (or visa versa)
  4. Change the time the job is scheduled to run
  5. Change the frequency - Daily / Weekly / Monthly


Status: Acknowledged

Idea submitted for voting.

On the EX2 Admin dashboard, one can display the capacity of the device.  While this information is interesting, it is not really useful when needing to trouble shoot various issues. 


EX2 Capacity Usage.png


An example of a question that can be answered by the data file statistics display would be: 


Which share has the most directories on your My Cloud EX2, and what is the directory count?


I suggest adding an option to display the folder and file information for each Share, such as:



   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)




   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)


Then, when these high level stats are displayed, enable the ability to drill into each one to get more detail.  Example


max folder level/layers   xx per directory      -  enable drill down to the folder that has the max layers to see exactly what it is and the folder structure for that directory.

Status: Acknowledged

Idea approved for voting.

More flexibility in share visibility.

Status: Acknowledged
by on ‎05-09-2014 10:40 PM


I use my WDEX4 as a media server, and also as a backup server.  


When I connect to it using a WDTV, it annoying lists all the shares.   I'd like to hide various shares from the WDTV.   For example, Public, Backups, Recycle-Bin, etc...  


I know Samba can handle this.   Perhaps an advanced share config page giving access to the allow/deny capability?



-- Ian Davis


Status: Acknowledged
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