I am having the same problem that you are.
Installed My Cloud 3 TB on the network.
Installed My Cloud software on Iphone 5
Connected via the 12 digit code and shows connected in the dashboard UI.
Tried Uploading via internet and it failed…ie over LTE withOUT wifi enabled. = FAILED no reason stated but then the app said Device Offline, This device is inaccessible: only local files are available.
Tried via wifi to upload from iphone. = success.
Enabled STATIC IP on router and My cloud device.
1. Tried upload via LTE = failed
2. Tried upload via WIFI = success
Enabled port forwarding on router and verified success of forwarding via the dashboard with the message:
Port forwarding connection established.
1. Tried upload via LTE = failed
2. Tried upload via WIFI = success
SHUT OFF ENERGY SAVER via dashboard
- (figured the mycloud was going offline due to lack of activity in the long amount of time a 366.5 KB was taking to upload :rolleyes:)
1. Tried upload via LTE = failed but got the farthest to date…about 75% complete
2. Tried upload via WIFI = success
I do not know where to go from here. I also note that you never received a response from the message I am replying to. The ‘failed’ on the activity screen needs to tell us why. It obviously seems that the connnection is being lost somehow due to the ‘Device Offline, This device is inaccessible: only local files are available.’ message in the rest of the program after the failed upload.
Please help. This device is wanted so we can upload an important picture or file or anything on the fly when it is important.
also I added to this thread because he seems to be having the same problem and I see no solution posted so instead of starting a new post…just continueing an old unsolved one.
