Smartware does not see MyCLoud

vikingmike wrote:

By any chance do you have a router that has a main SSID and a guest SSID?  I notice if I am connected to the guest SSID, then MyCloud is not visible as a network drive and hence not visible in SmartWare as a backup target.  I’m assuming this is a security feature of the router on the guest SSID.

That’s the whole point of guest access, they can connect to the internet but not to your network. Note also that this is a WiFi connection whereas the mycloud is Ethernet.