Smartware does not see MyCLoud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
12

MyCloud is “all over the place” and out of control. I got a level 2 WD tech to take over my computer, and he was unable to get Smartware to work. Now the PC does not “see” the MyCLoud as a Network device. My iPhone and MacBook Air, however, see MyCloud.  So, wireless works but ethernet does not, yet ethernet MUST work  because otherwise the two wireless devices would not work.  The device is not connecting through the router to the Ethernet-connected PCs. The technician is supposed to try to get back on on Tuesday. Thank you for your interest in the problem. I can try to get back into this discussio to let you know what happened.