My Cloud EX4 Setup Tips

Can you explain point 8 a bit more?

I’ve bought an EX4, and everything works nicely except I can’t find Smartware Pro.  From the learning center page it takes me to a download for an updater for Smartware, which I’ve run (three times now!), and still I don’t have Smartware (or Smartware Pro) on my PC.  On the startmenu, Quickview is in the Smartware folder, nothing else.

So, how do I get the software, and how do I find my licences?  One of the reasons I bought this model is because of the Smartware software…