Samsung WAM550

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,

I’ve contacted Samsung “customer service(?)” and they’ve gone a little slopey shoulders on me.

I’ve recently bought a Samsung WAM550 multiroom speaker. However, it doesn’t show my EX2 in devices (all others are there, Tablets, Phones, PCs, Mac etc). All Samsung said is that is should be there. 

Before I go back and complain to them, does anyone know if there is anything I am doing incorrectly on My EX2 side of thimg?

Regards,

Richard

2

Hello and welcome to the WD Community.

Are you using this device with a wired or wireless connection?

1 Like
3

Hi there,

My apologies for any inconvenience caused. Please make sure Media Streaming funtion is turned on from the Dashboard UI. You can find this option under Settings > Media tab.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117
https://wdsupport.wdc.com/sfdc/case.aspx

1 Like
4

Excellent. Many thanks. All up and running now.:smiley: