Stuck saying copying files

hi all

need your help. ive just got a my book live 2tb and everything has been fine with it but now i seem to have a problem. i created a file backup only 1.5gb and today wanted to add another folder to it so i ticket it and applied the changes but the smartware says copying files but its not copying anything it stays at 1.5gb, ive left it now for 2hrs and nothing.

ive tried stopping the backup using taskmanager and trying again , the backup starts soon after i press backup tab in smartware but again nothing copies. ive tried without virus and firewall as well nothing.

the drive is still connected and you can access it.

im running windows 8.1

please help

phil

Hello and welcome to the community,

Make sure you have Smartsware latest version installed. If that is the case then i recommend you uninstall and reinstall it.