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Occasional Advisor
craig8128
Posts: 12
Registered: ‎06-03-2011
0

problem creating MyBook Live safepoint backup

I have a MyBook Live 2TB unit and a MyBook Live 3TB unit, both on the same LAN. After I updated both units to the 2.00.* version of the firmware, I attempted to do a safepoint backup of my 2TB unit (containing a bit more than a TB of data) onto the new 3TB unit. I let it run for 2+ days -- and then, as it seemed like it was about to end, I got a popup message

 

"Your safepoint could not be updated successfully due to a failed request. Please try updating your safepoint again."

 

I've done this several times and each time it chugs away for awhile and then fails again.

 

(It may not have helped things, but this morning when I saw there was a new firmware update, I installed that on both MyBooks (between "failed requests"), but it hasn't helped).

 

Any thoughts on how I can make this complete successfully? I'd *really* like to not have to start over again from scratch. Thanks!

 

Craig8128

Staff
WDTony
Posts: 827
Registered: ‎01-11-2011

Re: problem creating MyBook Live safepoint backup

You probably shouldn't have upgraded the firmware between these updates.

 

When I see "Your safepoint could not be updated successfully", it sounds like it completed at least once. Did you set a schedule? 

Occasional Advisor
craig8128
Posts: 12
Registered: ‎06-03-2011
0

Re: problem creating MyBook Live safepoint backup

Hi Tony -- no, I didn't set a schedule. I do not believe I ever got a "successful completion" message.

 

*sigh* I guess I'll try it again and let it run for two or three days and see what happens. The one that I can think that might make a difference is that I was adding stuff to the 2TB source drive while the backup was in process. I was led to believe that rsync could handle this? It's diffiicult-to-impossible to not touch the drive for 48 hours.

 

Craig8128

Staff
WDTony
Posts: 827
Registered: ‎01-11-2011
0

Re: problem creating MyBook Live safepoint backup

We have tested the scenario of adding data while a safepoint is in progress, so that should not be an issue.

I sent you a PM to send me your log files.

Staff
WDTony
Posts: 827
Registered: ‎01-11-2011
0

Re: problem creating MyBook Live safepoint backup

We have tested the scenario of adding data while a safepoint is in progress, so that should not be an issue.

I sent you a PM to send me your log files.

Occasional Advisor
MarioC
Posts: 6
Registered: ‎07-20-2011
0

Re: problem creating MyBook Live safepoint backup

I had a similar problem with my Safepoint backup.  I found in the /var/log/wdnal.log that the error was cause by a file name "Icon?" (Yes, with a ? in the filename...).  I delete the file and the backup work fine after.


Good luck!

Staff
WDTony
Posts: 827
Registered: ‎01-11-2011
0

Re: problem creating MyBook Live safepoint backup

This should not happen. Are you on the latest firmware?

Occasional Advisor
MarioC
Posts: 6
Registered: ‎07-20-2011
0

Re: problem creating MyBook Live safepoint backup

Hi Tony,


My NAS is at firmware 2.00.35, I will update soon...


I found another problem with SafePoint:  When the backup is successfully complete, the target mount point is still active, even after I reboot the NAS.  That will prevent my target PC to go in sleep mode.

Staff
WDTony
Posts: 827
Registered: ‎01-11-2011
0

Re: problem creating MyBook Live safepoint backup

MarioC

 

Not sure why you saw that issue. I checked with the team and they said that that should not happen (the file type Icon?).

 

I will check on the mount point not allowing your computer to go to sleep. What OS/Service pack are you running? What type of computer?

Occasional Advisor
MarioC
Posts: 6
Registered: ‎07-20-2011
0

Re: problem creating MyBook Live safepoint backup

Tony,


There is a problem with some filename, I have no problem reproducing this error by putting back the "Icon?" file on MyBookLive and re-starting the Safepoint.  Note: I think that the ? is in fact a "carriage return" ( Icon\#015 )

 

For my target share, it is a WD 2TB USB 2.0 connect on a Dell 9200 Windows 7 (32) / SP1

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