My book live 2TB

WD Legacy Products My Book Live
1

I can accessD WD Photos but not WD My Cloud on my cellphone (Samsung Note3) when I am away from home.

i have tried unistalling and reinstalling the app and still I cannot access WD Cloud once I am away from home.

2

Hello,

Make sure that you have port forwarding enable on your router.

Please see page 94 of the user manual.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705058.pdf