How to activate WD 2go and WD photo?

WD Tony

i just updated firmware to 2.10.  The dash will still not generate the activation code i need.  instead it tells me "Error 30000 - unknown error.  Please ensure you are not facing netword connectivity issues and try again. (save_mobileaccess_403).  Is there something i need to do with the gateway or IP settings?  it is set to DCHP.