02-04-2012 11:14 AM - edited 02-24-2012 08:46 AM
I have a Live Book, and am having difficutlies with my remote access (from my computer, but not others). When I sign in to wd2go.com, and after acknowledging that there is a problem with the website's certificate (which seems to be a known issue), I recive the following error code when attempting to launch the "open in explorer" option:
I haven't seen any other postings with this issue. Any ideas?
Solved! Go to Solution.
02-05-2012 08:51 AM
Have you tried another web browser?
02-25-2012 01:19 PM - edited 02-25-2012 01:20 PM
i guess no one else is having this problem??? it seems that this is some sort of certificate error. if i attempt to remote access from another computer, the certificate is accepted, but on my computer, it remains untrusted. i've even tried to import the certificate to the trusted root store, but to no avail. the following picture is a snapshot of the certificate error that i'm getting.
03-02-2012 09:41 PM
i have found a solution. the problem is with the remotewd certificate. i was able to log on via another computer, and then export the remotewd certificate (located wihtin the trusted certificate root). i then loaded that certificate onto my computer and imported it using the following procedure:
To add certificates to the Trusted Root Certification Authorities store for a local computer
Click Start, click Start Search, type mmc, and then press ENTER.
On the File menu, click Add/Remove Snap-in.
Under Available snap-ins, click Certificates,and then click Add.
Under This snap-in will always manage certificates for, click Computer account, and then click Next.
Click Local computer, and click Finish.
If you have no more snap-ins to add to the console, click OK.
In the console tree, double-click Certificates.
Right-click the Trusted Root Certification Authorities store.
Click Import to import the certificates and follow the steps in the Certificate Import Wizard.
it's important that you follow the above procedure exactly as it appears, otherwise, the installation will not work.
03-04-2012 02:32 AM
This is not working for me, and i have got the same problem. But i do not have an athor remote computer witch i can use for a certificate. Does WD have a solution?
03-05-2012 01:29 PM - edited 03-05-2012 01:31 PM
03-07-2012 07:01 AM
i'm not sure i follow. are you certificates accepted? you can check your certificates by the following:
1. type 'mmc' into the start menu.
2. when the console window appears, select 'add/remove snap-in' under the file menu.
3. add 'certificates' to the snap-in.
4. select 'my user account' on the following screen.
5. open the certificates --> 'trusted root certificates' in the navigation tree on the left pane.
6. look to see if there is a 'remotewd.com' certificate in the 'issued by' or the 'issued to' column
7. if it's not there, repeat the process, only add the snap-in for 'computer account' instead of 'my user account' (on #4)
this will tell you if the certificate exists. if it doesn't, you'll need to follow the steps in the previous post to add the certificate to the trusted root store. if you're unable to figure out how to get a copy of the necessary certificate, let me know. i may be able to send you one.