Could not access outside network after update firmware

Dear communities member,

I have a problem with my wdclive. I have just bought it, after i install the program, it always request to upgrade the firmware… then i click ok… because i hope they will fixed some bug in it… However, after i upgraded the firmware, i could not accessed it outside my home even with my tab with 3G network. It said that : “it took to long to connect the device” or “the device is disconnected” but it is still connected and can be accessed within my house network. It also could not accessed from www.wd2go.com from my tablet.

Is there any bug in the new firmware? please help me…

best regards,

rino

Hello, have you tried doing a power cycle? You can also try setting a remote access account. 

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