Cant access my book live from pc

HI

I have problem with my book live , can’t access it from my pc ,but  on browser i can

when i sign in on web with id :admin and my passowrd hes access , bun from smartware not working

i attach the pic to know more

  1. 3.jpg

really wannt to use it and upload my files , i hope help me to solve it

thank u

Hello, try uninstalling Smartware and then installing it again. Check the links below. 

http://wdc.custhelp.com/app/answers/detail/a_id/5873

http://www.wdc.com/wdproducts/wdsmartwareupdate/

Thank u

I fix it via stop dr web fairwall