After an additional attempt with WD 2nd level support, I was able to speak to a supervisor within 2nd level support (kinda like 3rd level support) and he was easily able to fix the problem.
He altered the MAC settings to allow Time Machine backup using the IP address of the WD HD instead of ‘mybooklive.local’.
Instead of connecting the mac via smd, he changed it to afp.
To do this, you go to:
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Finder
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Select ‘GO’ at the top of the menu bar
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Select ‘Connect to server’
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then change the address bar to show: afp://xxx.xxx.x.xx (replace x with the HD ip address)
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from there he went into System preferences
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Click User & Groups
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Select your account
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Click LOGIN IN ITEMS
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add your time machine backup from the list
and that should work
The HD has been connected and backup has been in progress.
Note - if you ever call tech support, and the first guy cant help you, ask for the issue to be escalated to 2nd level support. Those guys know their stuff. If they dont, ask for a supervisor in 2nd level support.
Cheers,
JT
