Why my MBL 2TB cannot be detacted

I just bought the MBL 2 TB. Trying to set it up. Follow the setup instruction, downloaded the software, connected the device to the router, greenlight turns on, but …the MBL just could not be detacted to move on with the installation. Can anyone help?

do you see it in the router’s device table?

No, I cannot see it.

Try plugging the network cable from the MBL directly into the network port on your PC, then reboot them both.

Now try running the setup software and see if the MBL is detected.

If it is, then it looks like your network needs some troubleshooting.

If it is not detected, then the MBL is having problem. Try holding the “reset” button for 10 seconds. This will reset the network configs on the MBL.