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Visitor
Springbok
Posts: 1
Registered: ‎01-04-2010

WD My Book Live FirmWare 02.11.09-053 Issue

After updating a brand new 3 TB device to the current firmware level 02.11.09, I couldnt create users or shares.  When attempted, it gives an error code and a message : internal server error, please try again.

 

1. When trying to access shares tab on the web UI the following error appears : 33166 internal server error.      Please retry your last operation.  when retried, the same error appears.
2. 33152 - failed to create the specified share.  Please try again - when trying to CREATE a share
3. When clicking on the users tab on the web UI the following error appears :     32102 - Internal Server Error. Please retry your last operation 4. Cannot change admin password

 

 

WD Level 2 tech support was able to rectify the above with a full factory reset.   

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Thanks for sharing your solution

 

Mark the post as solved, this might help other people

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Occasional Visitor
UKSkidMark
Posts: 2
Registered: ‎07-15-2012

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Bought a 2Tb My Book Live with this firmware out the box. Plugged it in, tried to add users - straight into Internal Server errors!! Not what I consider a quality product!

I'm trying Springbok's suggestion of a full factory restore, but not hopeful as I broke the seals myself so would hope it already was. I'll update in a couple of hours when it's finished!!

Occasional Visitor
UKSkidMark
Posts: 2
Registered: ‎07-15-2012

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Well, a little over 3 1/2 hours later....I can now create accounts and set security without errors.

How **bleep** is that. Have to factory restore it out the box!

Frequent Visitor
trainingcity
Posts: 1
Registered: ‎08-02-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Getting same error.  Just bought unit and install on LAN.  Trying full factory reset... unreal.  WD should consider investing more (something?) in QA.

Occasional Visitor
Molloy
Posts: 1
Registered: ‎09-21-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Same problem - brand new - internal server errors - factory reset (short one) & all appears to be fine - how did all these devices get past QC?

Occasional Visitor
molcat
Posts: 2
Registered: ‎10-01-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

I have the same issue with a 2TB live book. But I am not able to do a factory reset form the softwre. I have tried to reset the Live book with pushing the rest bottum on the device but still get the same error. Is there any other solution to reset the Live book ?

Occasional Visitor
aqparks
Posts: 1
Registered: ‎10-07-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

Same problem here.   When I click the Utilities link, the page never loads.  I tried reseting via the reset button, but the same issues exists.  Anyone have any suggestions as to how to perform full factory reset?

Occasional Visitor
SoDisappointed
Posts: 1
Registered: ‎10-14-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

yes - I have the same problem. Reset button has no effect. As already noted by previous messages on this topic, how can  WD release a product that does not function out of the box? Whether it is the firmware update or not, they should be ashamed of themselves.

Valued Contributor
Theagustin
Posts: 227
Registered: ‎03-25-2012
0

Re: WD My Book Live FirmWare 02.11.09-053 Issue

[ Edited ]

aqparks wrote:

Same problem here.   When I click the Utilities link, the page never loads.  I tried reseting via the reset button, but the same issues exists.  Anyone have any suggestions as to how to perform full factory reset?


you could try doing it over shh

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