After updating a brand new 3 TB device to the current firmware level 02.11.09, I couldnt create users or shares. When attempted, it gives an error code and a message : internal server error, please try again.
When trying to access shares tab on the web UI the following error appears : 33166 internal server error. Please retry your last operation. when retried, the same error appears.
33152 - failed to create the specified share. Please try again - when trying to CREATE a share
When clicking on the users tab on the web UI the following error appears : 32102 - Internal Server Error. Please retry your last operation 4. Cannot change admin password
WD Level 2 tech support was able to rectify the above with a full factory reset.
Bought a 2Tb My Book Live with this firmware out the box. Plugged it in, tried to add users - straight into Internal Server errors!! Not what I consider a quality product!
I’m trying Springbok’s suggestion of a full factory restore, but not hopeful as I broke the seals myself so would hope it already was. I’ll update in a couple of hours when it’s finished!!
I have the same issue with a 2TB live book. But I am not able to do a factory reset form the softwre. I have tried to reset the Live book with pushing the rest bottum on the device but still get the same error. Is there any other solution to reset the Live book ?
Same problem here. When I click the Utilities link, the page never loads. I tried reseting via the reset button, but the same issues exists. Anyone have any suggestions as to how to perform full factory reset?
yes - I have the same problem. Reset button has no effect. As already noted by previous messages on this topic, how can WD release a product that does not function out of the box? Whether it is the firmware update or not, they should be ashamed of themselves.
Same problem here. When I click the Utilities link, the page never loads. I tried reseting via the reset button, but the same issues exists. Anyone have any suggestions as to how to perform full factory reset?